Company Profile of Wings iNet Technologies (I) Pvt Ltd.

Wings iNet Technologies (I) Pvt Ltd. a leading software organization, engaged in web based application development. Pioneer of Captain Pad systems in India. The focus of the company is to provide end to end solutions to Hotel and Restaurant industry with its cutting edge technology and innovative solutions. The organization is established in 2006 and growing with a rapid rate by providing best endeavors and fruitful results according to customers’ requirements.

What is Captain Pad?

It is apparent that in the restaurants, captains are used to take orders on the paper pad and they go to the cashier and again they need to go to the kitchen or bar and other preparation area of items. Meanwhile staff people and customers wait, thus it results to increased pressure on the staff and captains have to address other customers also. Also executions get delayed, poor order management and bad service problems causes’ bad impact on customers.

Wings iNet Technologies had a complete Research of above two years on the Indian restaurant industry and came with the complete solution of order management, stock management along with the whole package of advanced features that haven’t provided by any other company in India.

Captain Pad is a Wireless Restaurant Management System for your restaurant. Now the captains in the restaurant can take order on the touchpad handheld and send these orders electronically to the respective preparation areas. Captain has to just click on the order menu and instantly KOT or BOT will be printed out at their respective departments. Captain doesn’t need to leave the service area and now he can utilize his more time with the customers to make them happier. Orders can be served very quickly and service would be better than before that creates a reputation among customers. It also comprises of Advanced Stock Management Solution that gives you a complete provision of Materials management in the restaurants.

How is it feasible with Restaurants & Hotels?

In the restaurants business, operations gets affected by some service errors and this Powerful CaptainPad system doesn’t only give fast execution but also give way to manage your business even better than before. CaptainPad gives complete solution of inventory, stock and Point of Sale. It can generate various lucrative MIS reports which you can get by sitting anywhere in the world. You can look after your business operations without being in the restaurant or hotel. It can dependability of the cashiers and saves lot of time for the employees. As we know that waiters’ nearly 70% of the time spends inside the kitchen or outside the service area. But now they can utilize their saved time to serve their customers and get their good feedbacks.

Usually captains are not very well versed with technology? So do you have any provision to train them so that than can use the system efficiently?

Yes, we have our company’s training team. The session has 15 days of training but captain will feel confident within 5 days while working in rush hours. Because the system has made very much user friendly. A captain who knows how to operate mobile phones can easily operate the PDA.

Does it work only in big restaurants?

This is wrong perception of our customers that this system works only with big restaurants. It is feasible with small restaurants also. It is all depends on your requirements, such as, if you 3 captains in your service area so you may go for 3 PDA palms, similarly if you have 2 departments of preparation of food items then you may go for 2 Printers, it also depends on the no. of printing stations you require. Small restaurants are also availing this system and increasing their profit and sales. Management errors can be anywhere doesn’t matter it is big or small. CaptainPad works as the way you want.

Where CaptainPad is availing by the restaurants in India?

Captain Pad is successfully worked and admired by renowned hospitality organizations. Not only in Maharashtra but also other states of India it has established its position because Wings iNet is the leader of Captain Pad system in the country. In Pune, we have hi-tech restaurants like Rajwada, Hotel Green Park, Saundarya Garden, Tamanna Executive, Mezza 9, Swarnamudra groups, Wine n Dine hospitality Pvt Ltd, Bamboo House, Hotel Satish Executive, Kiva and lot more. Also coming with Mainland China. Same as we have in Goa, Tamil Nadu, Nagpur and many more across the country. The owners are very much satisfied and enjoying their easy restaurant management. Like wise we have so many restaurants that are coming with new professionalism in the industry.

Some local companies tries to provide this kind of solutions. Are they successful in restaurant management?

Wings iNet Technologies is an AIWA Group enterprise, an ISO certified group and providing technological solutions to the hotel and restaurant industry for more than last ten years. Captain Pad is a result of complete two years of R&D in the restaurant and hotel industry to find out solution of all the possible errors in the business management. CaptainPad comprises of very advanced software and technology which other companies haven’t made yet. CaptainPad team comprises of professionals who are specialized in technology and management. To trust on other local unknown companies may cause bad affect to the business operation as well as reputation of the restaurant. Thus you should trust only the leader and pioneer of CaptainPad, who are very much successful in restaurant management systems i.e. Wings iNet Technologies (I) Pvt Ltd.

How it will help me to get profit from my restaurant? What are its advantages?

Captain Pad is fully customized restaurant solution that will work as the way you like to do. You won’t get a single loop in the system. Some of the advantages are:

We have every provision in the system. If customer wants cancellation then captain does it from his palm only but if owner wants that this facility will be given to cashier only then it is there. You may add reasons on every cancellation so that it will be analyzed that why these cancellations happened and it all goes waiter wise. We have remarks facility also, because an order goes as customer wants. If customer says Paneer tikka with no dhaniya or Chicken Tikka but less spicy, here we have default remarks in the systems like hot, Jain, spicy, medium spicy etc. Also captain can write new remarks very easily so that order will go as per customers’ requirement.

Can it be controlled by any kind of misuse?

We provide every member of the restaurant a different user id and password, so that owner will be able to see all the transactions but other employee will see as per the owners’ permission. Every role is already kept in it so you can give provisions to your employees as per your need. You don’t need to worry about any misuse.

Tell us about its Warranty?

There is complete one year warranty on the system. Inclusion of installation and training for the staff. Any kind of upgradation of software versions will be provided free of cost. It is a one time investment and we will provide free support on software if you add any kind of hardware afterwards.

Could you tell us about its After Sales Service?

We are committed to give best services to our customers. The system is fully customized, it has completely secured. If any kind of errors occurs system analyze the problem and shows on the screen. Every component is analyzed by system analyzer through Printer Driver Unit. Also we have our 24/7 helpline service. Thus you don’t need to worry about any kind of technical problem. We won’t let your operation take pause. Along with it, our installation and training team give proper training to your employees so that they feel confident while working in rush hours. The system is very much easy to use and every requirement is already included in it.

What are the components required for Captain Pad system?

CaptainPad comprises of both hardware and software. For Hardware following components are required: