Frequently Asked Questions

Company Profile of Wings Apps Technologies Pvt Ltd.
What is Captain Pad? & How Captain Pad Works?
How is it feasible with Restaurants & Hotels?
Usually captains are not very well versed with technology?
So do you have any provision to train them so that they can use the system efficiently?
Does it work only in big restaurants?
Where CaptainPad is availing by the restaurants in India?
Some local companies tries to provide this kind of solutions.
Are they successful in restaurant management?
How it will help me to get profit from my restaurant? What are its advantages?
How flexible the system is?
Sometimes customers make cancellations and adds remarks on orders!
At this situation what captain does?
Can it be controlled from any kind of misuse?
Tell us about its Warranty?
Could you tell us about its After Sales Service?
What are the components required for Captain Pad system?
Do you have branches across the country?
How do we contact you for demonstration of CaptainPad?
Company Profile of Wings Apps Technologies Pvt Ltd.

Wings Apps Technologies  Pvt. Ltd, is a pioneer in Wireless Restaurant Software (wireless restaurant ordering software) in the field of hospitality industries. It specializes in the development and implementation of wireless distributed network applications, with latest cutting edge technologies and generates solutions that provide a fusion of business practices and technology strategies.
With more than 200 clients, Wings Apps Technologies has successfully installed more than 200 Restaurant Billing Software with PDA CaptainPadTM across the country.

What is Captain Pad? & How Captain Pad Works?

In conventional restaurant management, captains take order on a paper, gives ti to the waiter for making its entry with the operator and then takes it to the kitchen, bar or pantry etc. In this situation not only the legwork of the waiter increases, but a lot of manual interaction and interpretation is required. Not only is everyone’s precious time wasted, in turn customers wait for the service from the waiter resulting in pressure and poor order management

With CaptainPadTM PDA, the captain can take orders on a wireless touchpad that is handheld. The captain has to just add the item and order from his PDA device, instantly the KOT/BOT comes out at their respective departments. Likewise it reflects on the cash counter machines (server). Captain and waiter need not leave the service area, hence providing their customers with better service. (Captain can take the order like less spicy, medium, kadak, 1by2 and other also).

How is it feasible with Restaurants & Hotels?

In the restaurants business, operations gets affected by some service errors and this Powerful CaptainPad system does not only gives fast execution but also gives way to manage your business even better than before. CaptainPad gives complete solution of inventory, stock and Point of Sale. It can generate various lucrative MIS reports which you can get by sitting anywhere in the world. You can look after your business operations without being in the restaurant or hotel. It can dependability of the cashiers and saves lot of time for the employees. As we know that waiters’ 70% of the time spends inside the kitchen or outside the service area. But now they can utilize their saved time to serve their customers better and receive good feedbacks with our wireless restaurant ordering software for restaurant billing system.

Usually captains are not very well versed with technology?
So do you have any provision to train them so that they can use the system efficiently?

Yes, we have our company’s training team. The session has 15 days of training but captains will feel confident within 5 days while working in rush hours. Because the system is very user friendly. A captain who knows how to operate mobile phones can easily operate the PDA, Wireless POS Software.

Does it work only in big restaurants?

This is wrong perception of our customers that this system works only with big restaurants. It is feasible with small restaurants also. It all depends on your requirements, such as, if you have 3 captains in your service area so you may go for 3 PDA palms, similarly if you have 2 departments of preparation of food items then you may go for 2 Printers, it also depends on the no. of printing stations you require. Small restaurants are also availing this system and increasing their profit and sales. Management errors can be anywhere doesn’t matter it is big or small. CaptainPad works as the way you want.

Where CaptainPad is availing by the restaurants in India?

Captain Pad is successfully worked and admired by renowned hospitality organizations. It has established its position not only in Maharashtra but also in other states of India. In Pune, we have hi-tech restaurants like Rajwada, Hotel Green Park, Saundarya Garden, Tamanna Executive, Mezza 9, Swarnamudra groups, Wine n Dine hospitality Pvt Ltd,Hotel Satish Executive and lot more. Same as we have in Goa, Tamil Nadu, Ahmedabad, Mumbai, Bangalore, Hyderabad , Nagpur and many more across the country. The owners are very much satisfied and enjoying their easy restaurant management. Like wise we have so many restaurants that are coming with new professionalism in the industry.

Some local companies tries to provide this kind of solutions.
Are they successful in restaurant management?

Wings Apps Technologies is an AIWA Group enterprise, an ISO certified group and providing technological solutions to the hotel and restaurant industry for more than last ten years. Captain Pad is a result of complete two years of R&D in the restaurant and hotel industry to find out solution of all the possible errors in the business management. CaptainPad comprises of very advanced software and technology which other companies haven’t made yet. CaptainPad team comprises of professionals who are specialized in technology and management. To trust on other local unknown companies may cause bad affect to the business operation as well as reputation of the restaurant. Thus you should trust only the leader and pioneer of CaptainPad, who are very much successful in restaurant management systems i.e. Wings Apps Technologies  Pvt Ltd.

How it will help me to get profit from my restaurant? What are its advantages?

Captain Pad is fully customized restaurant solution that will work as the way you like to do. You won’t get a single loop in the system. Some of the advantages are:

Benefits
  • Complete Business Management
  • Through analysis
  • Increase table turnover
  • Increase profitability
  • High performance smart restaurant
  • Secured transactions
  • Reduced labor cost
  • Increase sales
Features
  • No scope for loss or incorrect order.
  • Results in maximum staff utilization.
  • Results in enhanced customer service.
  • Results in an increased tractability of the ordered items.
  • Waiter can stay in their service area and still process an order.
  • No manipulations in billing are possible.
  • Minimum billing errors.
  • Fast operation.
How flexible the system is?

The system gives flexibility to work in stress free environment, as now captain doesn’t need to go anywhere. Now they can address to their customers and help in better positioning of the restaurant. Cashier can see the entire table status and monitor the order items. Waiters have only work i.e. to pick up the order and serve on the table, no need to wait for the entry or preparation of items. We made the system very user friendly that anyone can avail it. The system is fully customized and admired by renowned hospitality groups.

Sometimes customers make cancellations and adds remarks on orders!
At this situation what captain does?

We have every provision in the system. If customer wants cancellation then captain does it from his PDA only but if owner wants that this facility will be given to cashier only then it is there. You may add reasons on every cancellation so that it can be analyzed that why these cancellations happened and it can be done waiter wise. We have remarks facility also, because an order goes as customer wants. If customer says Paneer tikka with no dhaniya or Chicken Tikka but less spicy, here we have default remarks in the systems like hot, Jain, spicy, medium spicy etc. Also captain can write new remarks very easily so that order will go as per customers’ requirement.

Can it be controlled from any kind of misuse?

We provide every member of the restaurant a different user id and password, so that owner will be able to see all the transactions but other employee will see as per the owners’ permission. Every role is already kept in it so you can give provisions to your employees as per your need. You don’t need to worry about any misuse.

Tell us about its Warranty?

There is complete one year warranty on the system. Inclusion of installation and training for the staff. Any kind of upgradation of software versions will be provided free of cost. It is a one time investment and we will provide free support on software if you add any kind of hardware afterwards.

Could you tell us about its After Sales Service?

We are committed to give best services to our customers. The system is fully customized, it is completely secured. If any kind of errors occurs system analyze the problem and shows on the screen. Every component is analyzed by system analyzer through Printer Driver Unit. Also we have our 24/7 helpline service. Thus you don’t need to worry about any kind of technical problem. We won’t let your operation take pause. Along with it, our installation and training team give proper training to your employees so that they feel confident while working in rush hours. The system is very much easy to use and every requirement is already included in it.

What are the components required for Captain Pad system?

CaptainPad comprises of both hardware and software. For Hardware following components are required:

  • PC with Pentium IV with 1 GB RAM, Windows XP Home with minimum 40 GB HDD.
  • Printers as per the number of printing stations required.
  • Printer Driver Unit, we call it PDU, manufactured by Wings Apps Technologies only in India.
  • Wi-Fi units, as per the requirement of the premise.
  • Waiters’ Screen, a digital micro-computer, manufactured by Wings Apps Technologies only.
  • PDA wireless touch pad handhelds as per no of captains going to use it.

Do you have branches across the country?

We have our corporate office at Pune and Nagpur. Also we have our branches across India at:
Ahmadabad, Bangalore, Chennai, Delhi, Hyderabad, Kolkata, Mumbai and Goa.

How do we contact you for demonstration of CaptainPad?

Whenever you would like to see the demonstration or if you have any queries, it would be our pleasure to be there for you. Please contact us on: